The Chicago-based ecommerce grocer’s mobile app and website now comply with Americans With Disabilities Act regulations, in an effort to better serve customers with disabilities. The U.S. Department of Justice confirmed on May 11 that the retailer has fulfilled its commitment to making its consumer interfaces accessible to all consumers.
During the process, the Ahold Delhaize USA subsidiary used blind accessibility testers to improve the experience. One blind longtime Peapod shopper, Brian, lauded the changes, noting that the app is now completely accessible via VoiceOver, Apple’s screen-reading software that increases accessibility for blind and low-vision users, as well as those with dyslexia.
“Some of my favorite features include VoiceOver announcing your updated cart total, being able to easily add items you forgot to your upcoming order, and the entire checkout experience,” he said.
More than half of the online grocer’s orders come through a mobile device, said Tim Franklin, VP of ecommerce development at Peapod, a fact that made it clear to the e-grocer that it needed to start improving accessibility through its app. Following that, it “completely recreated” its website and desktop shopping experience.
“Our question is always ‘how do we make this easier for our current Peapod shoppers and also for potential customers?’” Franklin noted, adding that “the updates are geared to serve a diverse group of customers and hope to eliminate any barriers they might face.”
“We were thrilled when Peapod came to us to assist with this project,” said Albert J. Rizzi, founder and CEO of My Blind Spot, a New York-based organization that promotes equality and accessibility for the blind and visually impaired. “Many companies don’t take the time and effort to truly understand the needs of all their consumers, and it was clear to us through working with Peapod that they really care about each and every one of their customers having the best experience possible, regardless of their abilities.”